LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...

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protogell Your Data. Your Control. Our Commitment.

Privacy Policy Overview

protogell collects personal information to operate your account, process transactions through DANA, OVO, GoPay and QRIS, and improve your lobby experience. We store data securely and share it only with payment partners and service providers necessary to run the platform. Your information is never sold to third parties. We comply with Indonesian data protection standards and local payment regulations. You can request

access to your data or ask us to delete it at any time by contacting our support team. This policy applies to all protogell services across web and mobile.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here.

Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within 24 hours.

Team online

Email Support

Send privacy inquiries to [email protected] and we'll address them directly with your account details.

Live Chat

Open the chat widget in your account dashboard to ask about data handling, retention or deletion requests.

Account Settings

Review and update your personal information, communication preferences and data sharing choices anytime.

EDITORIAL CLARITY

Why Your Privacy Matters to Us

We've built protogell around the principle that your account is yours alone. Every decision we make about data—from encryption to access logs—starts with your trust.

Encrypted Transactions

All DANA, OVO, GoPay and QRIS payments are encrypted end-to-end so your payment details never travel unprotected.

No Third-Party Sales

We don't sell your email, phone number or betting history to advertisers, data brokers or any external company.

Regular Audits

Our security team reviews data handling practices quarterly to catch gaps before they become problems.

Transparent Logging

You can see login history, payment records and account changes in your security dashboard at any time.

Deletion on Request

Ask us to delete your account and associated data, and we'll remove it within 30 days unless law requires retention.

Local Compliance

We follow Indonesian data protection standards and payment regulations so your rights are always respected.

How Our Policy Stacks Up

We've kept our privacy stance consistent across every page of protogell so you know what to expect.

Account Terms
Same data handling principles apply whether you're reading our account policy or this privacy page.
Payment Policy
DANA, OVO, GoPay and QRIS details are protected under the same encryption standards outlined here.
Responsible Play
Your account limits and Account closure choices are stored privately and never shared with external parties.
Cookie Policy
We use cookies only to keep you logged in and improve lobby performance—no tracking pixels or ad networks.
Mobile App
The protogell app follows identical privacy rules as the web platform so your data stays consistent.
Support Interactions
Chat logs and support tickets are encrypted and accessible only to our team members who need them.
Marketing Emails
You control whether we send promotions; unsubscribe anytime and we'll stop within one business day.
SERVICE CONTEXT

What Protects Your Account

Beyond the legal language, here's what actually happens when you open protogell and log in.

Two-Factor Authentication Enable 2FA in settings so only you can access your...
Session Timeout We automatically log you out after 15 minutes of inactivity...
Payment Verification Every DANA, OVO, GoPay and QRIS transaction requires confirmation so...
Secure Password Storage Your password is hashed and salted so even our team...
Data Minimization We ask for only the information needed to run your...
Breach Notification If a security incident affects your data, we'll notify you...

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details to verify your identity and process DANA, OVO, GoPay and QRIS transactions. We also log your IP address and device type for security purposes.

We delete most personal data within 30 days of account closure. Payment records are kept for seven years to comply with Indonesian financial regulations, but your name and contact details are removed immediately.

Yes. Go to Account Settings, select Privacy, and click Export Data. We'll email you a file with all personal information, transaction history and account activity within 48 hours.

We share only what's necessary with DANA, OVO, GoPay and QRIS to process your payments. We never sell your data to advertisers, brokers or third-party marketers. Analytics partners see only anonymized lobby trends.

All DANA, OVO, GoPay and QRIS transactions use 256-bit SSL encryption. We don't store full card numbers or bank details—payment processors handle that securely on their own servers.

We monitor for breaches 24/7 and notify you within 48 hours if your data is compromised. We'll provide guidance on securing your account and offer free credit monitoring if needed.

Absolutely. Click Unsubscribe at the bottom of any email or go to Account Settings and toggle off promotional messages. We'll stop sending them within one business day.